1. Increase your authorisation and conversion rates
A Payment Orchestration Platform overcomes many of the factors that limit authorisation rates, enabling airlines to accept more payments and convert more customers. At the front end, offering preferred payment methods and features like one-click payments or split payments increases conversion during checkout. On the back end, optimising transaction routing and using intelligent fraud screening further boosts authorisation rates.
2. Reduce your average payment transaction costs
Dynamic, intelligent transaction routing ensures the optimal acquirer is used for each location, minimising interchange costs. A Payment Orchestration Platform enables airlines to implement a local acquirer strategy and reduce cross-border transaction fees. Routing transactions through a limited number of acquirers can lead to high fees and suboptimal acceptance rates – Payment Orchestration expands your acquirer network to route transactions to the right acquirer at the right time.
3. Regain control of your payment strategy with modern retailing
Relying on a single PSP or a payment gateway from your PSS provider can limit flexibility and increase costs. As airlines move toward modern retailing practices like Offer-Order-Settle-Deliver (OOSD), a Payment Orchestration Platform (POP) enables seamless integration of dynamic pricing, personalised offers, and efficient settlements. By unifying payments across systems and geographies, a POP optimises transaction routing, accelerates the adoption of new payment methods, and reduces reliance on third-party providers. This offers airlines greater control, agility, and the ability to scale with evolving retail strategies.
4. Bring new payment methods to market faster
Payment Orchestration accelerates the roll-out of global or local payment methods – whether card-based or alternative payment methods (APMs). Pre-integration within the platform allows airlines to rapidly activate payment methods that meet the needs of travellers in different markets, enhancing flexibility and reducing time-to-market.
5. Provide a frictionless payment experience
Modern digital commerce has conditioned airline customers to expect frictionless payments. A Payment Orchestration Platform delivers a seamless experience across all channels, helping to reduce abandoned transactions. With preferred payment methods, one-click payments, discreet fraud checks, and the ability to resume interrupted checkouts, it maximises conversions and improves customer satisfaction.
6. Automate your back-end finance processes
Automated payment reconciliation and chargeback management remove the need for time-consuming manual processes. A robust Payment Orchestration Platform automatically receives settlement files from multiple PSPs and acquirers, standardises data formats, reconciles transactions, and analyses chargeback requests, simplifying back-end operations and ensuring accurate financial reporting.
7. Simplify and modernise your existing payment systems
Traditional payment management often adds complexity with tactical, channel-by-channel integrations. A Payment Orchestration Platform reduces this complexity by managing multiple payment partners in a unified way. It offers modern integration layers, streamlines payment processes across channels, and frees airlines from legacy system constraints, making it easier and more cost-effective to add new capabilities.
8. Extract maximum value from your data
Without a Payment Orchestration layer, customer and transaction data can be fragmented across systems, making it difficult to manage. By consolidating all payment transactions in one view, airlines can make data-driven decisions to optimise processing, select the best payment partners, and deliver a personalised customer experience in real time.
9. Enhance fraud protection
A comprehensive Payment Orchestration Platform combines advanced pre-authorisation fraud screening with multiple fraud detection systems and rich customer data. This intelligent approach speeds up payment processes for returning customers by eliminating unnecessary verification and reduces the burden on internal fraud teams, ensuring a smoother payment experience and lower fraud risk.
10. Ensure regulatory compliance
A Payment Orchestration Platform simplifies compliance with industry regulations, including PCI DSS, across all channels. By partnering with a Payment Orchestration provider, airlines can transfer the burden and liability of PCI compliance, streamlining the annual certification process and ensuring adherence to global standards.
